Pelatihan Retorika dan Manajemen Konflik untuk Meningkatkan Kompetensi Komunikasi Efektif Peserta Didik di PKBM Sahabat Cendekia Batam

Abstract

Effective communication and conflict management are essential competencies for students in non-formal education settings to support academic success, social interaction, and future career readiness. However, many learners at PKBM Sahabat Cendekia Batam experience challenges in expressing ideas confidently, delivering persuasive messages, and resolving interpersonal conflicts constructively. This community service program aimed to enhance participants' competencies in public speaking, persuasive communication, and conflict management through a structured rhetoric and conflict management training program. The program was implemented using participatory approaches, including needs assessment, interactive lectures, simulations, role-playing, group discussions, and mentoring sessions. Training materials covered the principles of effective rhetoric, verbal and non-verbal communication, persuasive speaking techniques, conflict identification, negotiation strategies, and collaborative problem-solving. Evaluation was conducted through observations, performance assessments, and participant feedback before and after the training. The results indicated significant improvements in participants' confidence, communication effectiveness, presentation skills, and ability to manage interpersonal conflicts constructively. Participants also demonstrated greater competence in organizing arguments, responding to differing opinions respectfully, and applying collaborative conflict resolution strategies in various communication contexts. This program contributed to strengthening students' soft skills, fostering positive interpersonal relationships, and preparing learners for higher education, the workplace, and active participation in society.